I've spent the last 1.5 hours in circular conversations with various customer service people at AT&T and now I have a headache. And I'm very, very cranky. This is mom's phone. It's a pretty shade of red and that is the only good thing I can say about it.
This phone has never worked well for her and lately it has hardly worked at all. The AT&T folks told her it was a simple phone (perfect for her!) when she bought it. It's not. I'm pretty tech-savvy and I can't figure out how to turn off the music (which comes on by itself at odd times). I suppose I'm way spoiled by my iPhone but seriously, if I can't figure this stupid phone out how can I expect mom too?
It should be easy to use but, especially for mom, there are just too many things that happen when you push the various buttons. She needs a plain phone. Her physician (and my friend), Helen Schulze, told her she needed a Jitterbug. Now, not later. I heartily agree. It looks perfect. AT&T has nothing remotely like it.
So this afternoon I went to the AT&T store in Sherman and the poor kid (JT) who helped me (and he was nice) got stuck with an increasingly irritated me. The thing is, mom's phone really doesn't turn on half the time. I've seen it not work. She has tried to call and couldn't. It's defective.
She has 4 months left on her contract and the best they could do was sell her a slightly simpler phone than this one and extend her contract for 2 more years. Even if she decided the new phone wouldn't work for her and she returned in the allotted 30 day return window of opportunity, she'd still have a 2 year contract. I hate AT&T!
I talked to the onsite supervisor. JT (who was still pleasant and trying to be helpful), called it in and talked to another supervisor, who then passed it off to another supervisor. The end result is – tough luck. The phone doesn't work, if she wants out she can pay a $75 cancellation fee. Have a nice day.
AT&T has phones for the disabled and they let me talk to that representative. Guess what? The 'special' phone for someone that needs a simple phone is the same one I had already told them wouldn't work. I about lost it.
I left the store with mom's defective phone. She said, OK, let's cancel it and just pay the fee. So I called them and darned if that person didn't try to talk me into the 'simple' phone. I didn't swear and I did try to be nice but I'll bet I sounded as incredibly irritated as I was. And still am. But it's cancelled now.
Cell companies, cable companies… they get away with this stuff because there's not a lot of options for us as consumers. I would move to Verizon in a heartbeat after today. Does anyone know how Verizon coverage is in Sherman, TX? And can anyone tell me if their customer service is any better or would I be trading the devil I know for pretty much the same devil? If I do switch, I will have to wait until my contract is up and Steve and I would both have to have new iPhones that worked on the Verizon network but I'm mad enough that that looks like an OK option. I'm tired of rewarding AT&T with my money.
So, deep breath, and back to work.