I feel compelled to share this story: Best Buy is the only game in town when it comes to electronics in Sherman. Steve and I have spent hundreds, if not thousands, of dollars there. And they have officially lost all future sales from us over a $59.99 keyboard. A Logitech solar-powered wireless keyboard for a Mac to be exact.
I had worn out the option key on my old keyboard and went to buy a new one. I usually opt for a usb-powered keyboard because I don't like using up batteries. This solar power option seemed like a good idea. Got it home, put it to work and I really liked it. Until two days ago.
The keyboard stopped talking to my computer. It's not bluetooth, it connects with Logitech software and a little gizmo that goes into the usb port. I jiggled it and got it to work. Then, yesterday, it stopped connecting to my computer for real. I had to get the keyboard from my other computer so that I could try to fix this one. Luckily, I had another keyboard.
After reinstalling the Logitech software, it worked. And then a little later, it didn't (no matter how many times I whacked on it with my frustrated hands). Yesterday was chock-full of stuff like this. If I had a gun, I might just have shot the keyboard. More than once. Instead I found the receipt and took it back to Best Buy.
Have you taken anything back toBest Buy recently? Be warned – take a cot because you might have time to nap. They are now routing returns through the Geek Squad line. That means you could be stuck behind people with 30-minute problems. Which I was, along with some other folks.
I got to visiting with the man in front of me about the stupidity of this – expecially since there were five blue-shirted employees standing nearby chatting with each other. They looked relaxed and happy. I was not. He said he had noticed the manager walking by earlier. I decided to find her – after the nice man in front of me assured me that for someone so irritated I seemed to be remarkably calm.
I approached the group of blue shirts and asked for the manager. One said, 'What can I help you with?" I don't think she was the manager. I'll bet they have strick rules about calling the manager.
I was careful to keep my voice even and my words were carefully chosen. I do live in town and who knew who might be watching, right? I explained that their system of returns was not working and she said that they knew that! They were following the mandate from the home office. I pointed out that there seemed to be a lot of them doing nothing. She was so sorry, but there was nothing they could do. I think I said that her being sorry did no good at all. Then I went back to the line.
The group of blue-shirts knew I was hacked and they sort of moved away. The woman I spoke to went quickly to the back and darned if they didn't somehow figure out how to get another two people to help with returns! Yay.
So I take my keyboard to the person at the register and I'll be darned if I hadn't left the receipt in the car. She was able to look it up in the computer using my phone number and – here's big news – I had purchased it more than 15 days ago.
Best Buy has a new policy – any purchase more than 15 days old is non-returnable. I suspect that if I had pruchased the extra insurance policy when I bought the keyboard that I might have been able to return it. I never buy those things – it feels like extortion. This person was so sorry too. So, so sorry. There was nothing they could do even if they wanted to and she assured me that she really wanted to help me. $59.99 down the tubes. The thing isn't even good enough to use as a doorstop.
At this point I came very close to holding the thing over my head with the intention of smashing it to bits on the edge of the counter. (Have I mentioned that yesterday was not a wonderful day?) I didn't. Later, when I told Steve about this urge we decided that they would surely have called security. I might even have been arrested. Then it would have turned into a really, really bad day. Glad I didn't do that.
I have to have a keyboard. I went back to find a usb-powered mac keyboard and they did have one. But as I walked to the front to pay for it I decided that Best Buy is never, ever going to get another dime out of me. Unfortunately no one else in town has what I need so I am borrowing one from Steve's office and have ordered a keyboard online.

My mom pointed out that I have been really stressed for a long time. It's a combination of things that are just going to be the way they are. Other people have more stress and much harder lives. I cannot complain about my life. That said, it would be nice to relax just a bit. Maybe when this book is done…